This article summarizes the most common problems when uploading the branch feed and shows you how to solve them.
Images or logos are not found
Symptom: The import fails or images are missing.
Cause: The images or logos referenced in the feed have not been uploaded yet, or the file name and extension in the feed do not match the uploaded file (e.g. the feed says "26_logo.jpg", but "26_logo.png" was uploaded).
Solution: Upload all referenced images before you import the feed, and make sure the values in the feed (e.g. in the branch_logo column) exactly match the file names, including the extension.
Postal codes and cities are not recognized
Symptom: Saving is blocked or locations are missing.
Cause: A city or postal code cannot be resolved by the geo service.
Solution: Check the postal codes and cities in the feed. Alternatively, add the Latitude and Longitude columns for the affected branches.
Leading zeros in postal codes are missing
Symptom: A postal code such as "08056" appears as "8056".
Cause: Excel removes leading zeros in number columns.
Solution: Format the postal code column in Excel as text and enter the leading zero in the raw value.
The preview shows an error because values are in the wrong field
Symptom: The preview reports an error.
Cause: Values are in the wrong field, e.g. website URLs in branch_imprintUrl instead of branch_websiteUrl.
Solution: Enter the website URL in branch_websiteUrl. The imprint field is reserved for the variable {{storeImprint}}. If you have customized the variable for the default link-out, use {{storeWebsite}} for it.
The list is too long
Symptom: The branch import aborts and reports an error.
Cause: The branch feed exceeds the technical capacity of 1,500 entries per campaign, which causes a timeout.
Solution: If your customer exceeds the limit, the campaign must be split:
Split the campaign into logical groups (e.g. by regions such as "North" and "South").
Create a separate offer for each group with its own Factor Eleven ID (F11 ID).
Each sub-campaign then gets its own, smaller feed that stays below the limits mentioned above.
The preview shows branches that are not in the feed
Symptom: A branch appears in the preview even though it was not uploaded.
Possible cause: Browser cache or earlier changes.
Solution: Clear the browser cache and website data, and check the change history.